FREQUENTLY ASKED QUESTIONS
Muntagnard is of Romansh origin, although opinions differ as to whether this word actually exists, depending on the person and place in Graubünden. Basically, it consists of “Muntagna”, which is translated pretty much unanimously by everyone as “mountain”. Muntagnard thus stands for “coming from the mountains” or “mountain people”; Muntagnarda would be the female form: a “mountain woman”.
Muntagnard as a clothing company probably originated quite unconventionally. Dario and Dario both quit in their jobs to start their own businesses after years in strategic and sustainability consulting. One thing was clear: Ecological & social sustainability is the starting point of all entrepreneurial thinking in order to build a financially sustainable company:
“After numerous business models in a wide variety of industries, we had found our passion. We wanted to bring out a jacket that was completely organic in origin and biodegradable, while meeting the highest quality criteria. We have been studying sustainable textiles and production for more than 2 years and see our raison d’être only in the fact that we credibly produce high quality clothing, produced according to the most sustainable criteria. This for all those who would like to buy sustainable clothing, but do not want to sacrifice quality, comfort and style. With a clear conscience – should new clothes be needed. We will always pursue this goal and is our promise to our customers.” Learn more
Exchange & Returns
Shipping & Delivery
Once you receive the shipping notification email, your package is on its way and should arrive within 1-2 business days. You have not received a notification? Then please make sure that the email did not end up in your spam folder and write to us via the
with your contact details and your order number. We will take care of your request as soon as possible.
Currently we ship only within Switzerland and to Liechtenstein.
We want to promote conscious consumption and therefore do not offer free returns. The return costs must be borne by the sender himself. Thank you for understanding.
You can pay with all major credit cards as well as with PayPal, Twint, etc.. If you wish an advance payment or have problems with the payment, write us via the contact form with all details and we will help you as soon as possible.
Check that you have accepted the terms and conditions and unchecked “Send to another address”. If you still have problems, please send us an email via the
and we will help you as soon as possible.
We only use renewable, recycled and/or biodegradable raw materials and ensure that the ecological footprint from cultivation to the end of life of the products is kept as low as possible. Here you can find all the information about the different materials we use to create recyclable products and transparent supply chains.
On each product page, you can read under “Size Chart” (above the price display) and view our detailed size charts. Compare an item you own with the size chart for that product. All measurements are garment measurements – measure them on the garment lying flat, not on the body. The actual dimensions of the clothing may vary +/- 1 cm.
You are still unsure? Then send us an email to [email protected] and we will be happy to advise you.
Yes, you can rent our LANA jackets. With product rental, we decouple products from actual ownership in the spirit of the circular economy. The most effective way to make products more sustainable is to extend their use cycle. At the same time, interested parties can find out whether they like the jacket and whether they would like to decide to buy it.
Our MANGOLA products made of premium cotton from Greece can be cared for like normal cotton items. We recommend washing the products at no hotter than 40 degrees and using a mild detergent and no fabric softener to prevent fading or additional shrinkage. Separate colored and white items to avoid color transfer when washing.
To preserve the quality of the product, we do not recommend dry cleaning. Instead, remove the garment from the washing machine immediately after washing, shape it by hand, and let it air dry. This reduces creases and makes the garment easier to iron after drying.
Ironing & steaming
If possible, set the iron to cotton. Lay the garment flat on the ironing board, inside out. Avoid applying strong pressure as this can result in a shiny finish, especially at the seams and neckline. A light steaming can help reduce wrinkles without overheating the material. Be sure to leave out what is printed!
Our LEGNA products made of Tencel™ Lyocell fiber should be washed gently. We recommend that the garments are only worn at max. Wash at 30 degrees and use a mild detergent and no fabric softener to prevent fading or additional shrinkage. Separate colored and white items to avoid color transfer when washing.
To preserve the quality of the product, we do not recommend drycleaning. Instead, remove the garment from the washing machine immediately after washing, shape it by hand, and let it air dry. This reduces creases and makes the garment easier to iron after drying.
Ironing & steaming
If possible, set the iron to cotton. Lay the garment flat on the ironing board, inside out. Avoid applying heavy pressure as this can cause a shiny surface, especially at the seams and neckline. A light steaming can help reduce wrinkles without overheating the material.
Our LANA woolen jackets and woolen coats should not be cared for like synthetic products. As a natural product, wool has fundamentally self-cleaning properties and is very easy to care for. We recommend cleaning the jacket only when really necessary. Airing out the product on a hanger in the fresh air is often enough to get rid of odors.
For cleaning, it is recommended to consult a leather specialist due to the leather details. Wool jackets should never be washed in your own washing machine or dried in a tumble dryer. Dry cleaning or bleaching is also strictly discouraged.
Ironing & steaming
If necessary, to even out creases, the jacket can be ironed or steamed at a medium temperature. The leather details should definitely be left out.
Our recycled cashmere products need to be washed less often than clothing made from other fibers because they are naturally more odor, stain and wrinkle resistant. Cashmere wool even absorbs odor molecules from sweat that are only released during washing. Cashmere garments should be washed on a gentle cycle or by hand (not hotter than 30 °C, low spin). A mild or neutral detergent is also recommended and the garment should be placed in a garment bag/laundry bag. Wash the item together with other delicate parts or separately, inside out and away from zippers, buttons, etc.
Cashmere garments are best dried flat. To do this, lay it over a towel or plain cloth on a drying rack or on a chair and gently knead it into shape by hand, removing as many wrinkles or creases as possible. To ensure long garment life, dry cleaning is strongly discouraged for all our cashmere and wool garments.
Ironing & steaming
Although cashmere, like wool, is wrinkle-resistant, it may require a light ironing. If possible, set the iron to wool on medium or 2-zone heat. If the iron is too hot, it can cause discoloration or, in the worst case, burn marks on the garment. Also, avoid applying strong pressure when ironing, as this could result in a shiny surface.
We are always looking for strategically suitable and enthusiastic partners to make our products accessible to a larger clientele. If you are interested in an exclusive partnership with us, we look forward to an initial meeting. Feel free to write us via the contact form. We look forward to hearing from you!