FREQUENTLY ASKED QUESTIONS
Muntagnard is of Romansh origin, although opinions differ as to whether this word actually exists, depending on the person and place in Graubünden. Basically, it consists of “Muntagna”, which is translated pretty much unanimously by everyone as “mountain”.
Muntagnard thus stands for “coming from the mountains” or “mountain people”; Muntagnarda would be the female form: a “mountain woman”.
On each product page you can read about our detailed size charts under “Size Chart”. You are still not sure? Send us an email at firstname.lastname@example.org for personal size advice. Once you’ve found your size on a product, you don’t have to think about resizing. Based on your t-shirt size, all subsequent products of the same size will fit.
To find out when missing sizes or colours will be available again, feel free to email us at email@example.com. We will be happy to reply directly and notify you a second time when we have the item back in stock.
You can pay with major credit cards as well as PayPal, Twint, etc. If you would like to make an advance payment or have problems with the payment, simply send us a short, uncomplicated e-mail with all your details to firstname.lastname@example.org.
Currently we mainly offer shipping to Switzerland and this is free of shipping costs from a goods value of CHF 100. For customers in Germany, Austria, France, Italy, etc., we will send the package at CHF 20 shipping costs – we will cover everything beyond that. The Swiss VAT of 7.7% of the total amount will be refunded to you, so that the net amount must be paid. However, local taxes may still apply – please bear this in mind when making your purchase. Local taxes and duties are at the expense of the customer and are not covered by Muntagnard. If you do not live in one of the above countries but would still like to own a MUNTAGNARD product, simply send us a short message to email@example.com and we will find a suitable solution together.
As soon as you have received the shipping notification, your package is on its way. You can track and check the status of your parcel at any time via the link (consignment number) in the dispatch confirmation (currently only possible in Switzerland). You have not received a notification? Please make sure the email did not end up in your spam folder and send us an email to firstname.lastname@example.org your contact details and order number and we will get back to you as soon as possible.
Of course! Please send us a short email to email@example.com with your order number and which items you would like to return. The jacket can easily be returned in the cardboard box supplied, individual T-shirts can either be returned in the paper bag supplied or simply in a large envelope. Exchange and return of unused items only and possible within 14 days of receipt.
It is extremely important to us that we know exactly where our raw materials come from and, above all, that we understand why a certain material is better or worse than another from an ecological point of view. When it comes to organic cotton, we are not at all averse to using it. Unfortunately, it is often not easy to find out exactly where the raw material comes from and whether it is actually organic cotton (more on this in the blog). That is why we only want to offer cotton if it is ideally of European origin and we can guarantee our customers, from cultivation to the finished fabric, that everything went as we claim. With our work and our product range, we want to achieve one thing above all: credibly offer ecologically sensible, high-quality and beautiful alternatives to current fashion (whether eco or not).
Good and valid question: MUNTAGNARD as a clothing company probably came into being rather unconventionally. Dario and Dario both quit on the blue in August 2017 to start their own businesses after years in strategic and sustainability consulting. One thing was clear: whatever it becomes, ecological & social sustainability is the fundamental value and the starting point of all entrepreneurial thinking in order to build a financially sustainable company. After numerous business models in a wide range of industries, we had found our passion. We wanted to and will release a jacket that is completely organic in origin and biodegradable, meeting the highest quality criteria. So we set out and have already been working on the topic of sustainable textiles and production for over 2 years. We see our raison d’être only in the fact that we credibly produce high-quality clothing that has been produced according to the most sustainable criteria. This is for all those who would like to buy sustainable clothing, but do not want to sacrifice quality, comfort and style. With a clear conscience – new clothes should be needed. We will always pursue this goal and it is our promise to our customers.
First of all: recycling tends to be better than manufacturing new products. This is particularly the case with materials that do not react chemically and that have not been biodegradable for hundreds, if not thousands of years. Microplastic pollution is a huge problem. In addition to car tires and cosmetics, textiles are one of the biggest causes of microplastic pollution. Whether synthetics are newly manufactured or recycled, the problem remains: new microplastics are also produced with the recycled polyester / PET. There are other reasons that speak against the use of recycled synthetics, such as
- The myth of infinite recyclability of synthetic fibers (only a cycle of ~ 3 times is possible according to our current knowledge)
- The unsolved recycling rate for clothing itself (from only approx. 1% currently, the rest is “downcycling”)
- The answer, which is still unclear for us, is whether the recycling of synthetic materials is actually a more resource-efficient manufacturing process than using them elsewhere and producing new fibers (data are difficult to obtain and we ask ourselves whether the producers would not communicate more actively about it yes, the transport for the collection of the synthetic, complicated and resource-intensive separation processes of the different types of plastic, supply of new synthetic to improve quality etc.)
Our wood fibers are not natural fibers such as Cotton or linen, as the wood threads of a tree trunk cannot be detached directly to create a yarn and textile from them, but the basic material and the end product are natural and biodegradable. It is extremely important to note what type of wood fibers (cellulose fibers) it is and how it has been processed. Since we wanted to know exactly in our case and not “only” believe the literature (e.g. here ), we decided to do a specific laboratory test of our final product. Although our wood-based fibers are processed using a so-called semi-synthetic process (closed cycle with non-toxic solvent), the end product is completely plastic-free and biodegradable. More about the plastic problem with textiles and the current challenges can be found at Flustix .
A complex question.
First of all: Vegan does not per se and by any definition mean that a product or material is sustainable. An obvious example is synthetic: where it is not of animal origin, the oil-based ones are not biodegradable. This also applies in the event that polyester is recycled, for example: microplastic pollution is a problem that is becoming more and more common and that already exists. With this simple example, you quickly notice that, depending on your personal point of view and value, different materials and fabrics are defined as “sustainable”. Fair enough.
How do we stand on this topic?
Above we stated that we consider microplastic pollution to be a major ecological problem and would therefore like to focus on materials of organic origin that are biodegradable. For us, this also includes animal raw materials – under special conditions. These conditions can be summarized as follows:
- The animal raw materials are of Swiss origin and are currently not or only insufficiently recycled. On the one hand, this is the case with Swiss wool, which was simply burned in the fields by the farmers for years because it was not used. On the other hand, 12,000 to 15,000 wild animals, mainly deer, are hunted every year in Switzerland for population control. Whether you support hunting or not: In addition to the good pieces of meat, large pieces end up being incinerated, including the skin. We find this an unsatisfactory solution. Accordingly, we feel it is a sensible idea to be able to use the skin in our products in an ecologically sensible way tanned to leather. Give a “second life” in both cases, so to speak.
- In the future, we will primarily include recycled wool, including those of non-Swiss origin, in our material selection. This is, for example. about post-production and post-consumer recycled wool.
To round off the topic: We do not use wool from sheep that are kept exclusively for wool production (e.g. merino wool) for two reasons, for example:
- The wool comes from overseas and therefore not from Europe (mainly Australia and New Zealand, but also from South America)
- Wool per se (it is not given a “second life” as in the case of Swiss wool) is one of the most resource-intensive and therefore most impactful raw materials from an ecological point of view when CO2 equivalence values are compared. Yes, even if all brands are now advertising how sustainable it should be (which is not to say that it is completely nonsensical or has no advantages: but it is simply not “super sustainable”, as many would suggest).
There are many approaches and brands that are fully committed to sustainability. Sustainability can also be defined differently depending on the perspective. An example: For personalities who prefer vegan clothing, we are probably not considered sustainable, although we only use materials of animal origin under very specific circumstances (see above). At the same time, under many circumstances, we would consider vegan clothing to be “unsustainable”. This is always a matter of opinion and is based on personal values and attitudes.
We have drawn up the following sustainability principles for us, which we strive for and which go further than you can otherwise find in a single brand:
- transparency : We look at the entire value chain, from raw materials to fiber production, spinning, weaving / knitting, dyeing and finishing, and manufacturing
- Production routes : We regionalize the entire supply chain to Europe in order to keep transport routes visible and to ensure personal contacts with visits to our production partners.
- Social standards : We strive to select production partners at all stages of the value chain who offer fair working conditions. Although it can be assumed that social standards are generally better observed in our production facilities in EU countries, we try to follow up on possibilities for a start-up and prioritize those that have further evidence.
- Raw materials : We select raw materials according to their ecological life cycle analysis: We do not use synthetic materials because of microplastic pollution; Cotton only after specific traceability; animal materials only if of Swiss origin or from recycling.
- Production processes : We ensure that all production steps are followed up in accordance with at least one of the ecological certificate standards currently considered to be leading (e.g. C2C GOTS, Bluesign, Oekotex Step). Yes: all, including dyeing and finishing.
- Design / circularity : We design our garments according to the principles of circularity: On the one hand, we try to avoid “fabric blends” (i.e. mixtures of different fibers in one fabric) so that the fabrics and materials are easier to recycle. On the other hand, we select raw materials for materials in such a way that they are potentially biodegradable in order to avoid negative environmental impacts as far as possible, should a MUNTAGNARD garment end up in the environment.
Adhering to all of these criteria – especially along the entire value chain – is extremely complex and requires enormous development effort. That is probably why we are also the slowest there is in the development of new products. Again and again we encounter challenges – but do not want to have to compromise, which we have so far been able to keep with a clear conscience, sometimes with a high potential for frustration.
In addition, we are in constant contact with experts from the sustainability and textile sectors in order to exchange information, developments and findings. Thanks to open communication, it is a matter of course for us to provide transparent information about our business conduct. In addition, as a manufacturing company in a complex environment, we are of course aware that we too can make mistakes or that mistakes can happen. Even if we do not hope so, it is a matter of honor for us to communicate this openly and transparently.
If you have any input, suggestions or suggestions for improvement: Please let us know!
Sustainability certificates are very good indicators that processes within the value chain or organizations adhere to a certain level of standards. We find this very helpful. It becomes difficult to commit to individual ones, since certificates specifically identify different issues in the entire process and, in our opinion, many brands only use them for greenwashing / for marketing purposes.
As explained above, our endeavors and our raison d’être are only given, as we understand them, if we can adhere to such standards. If we can’t do this, we won’t have them. We always strive to go one step further and to improve even further in this regard.
However, we do not feel obliged to pay a lot of money for it – which we as a start-up cannot always do. However, we are happy to provide information about the selection of materials, processes or production partners should this information be missing.
The “flustix” certificate for the LEGNA t-shirt is an exception: Since the unfounded accusation that TENCEL Lyocell is just “plastic” has been made, we have had our t-shirt tested for it in order to shorten such discussions. As the first item of clothing in the world, we can guarantee that there is no plastic in the LEGNA t-shirt.
However, no further certifications are planned.
Probably our favorite question that we have been asked several times. In any case, they would be very funny or rather uncreative parents – depending on your point of view.